Visitor info

Write to Us

The fastest way to reach us is by email at contact@festivalmusicapuertomorelos.com. Every message lands with the small team that writes the site, and we read all of them.

Good reasons to write

You noticed a detail that has changed, such as a rule at a cenote or a reef tour requirement.
You would like us to cover a style of music, a dish or a corner of the coast we have missed.
Something on a page does not display properly on your phone or computer.

What we cannot help with

We do not sell tickets, arrange tours or handle bookings. For those, please contact the organiser, venue or operator directly; they are the only ones who can change or refund anything.

When to expect a reply

We usually answer within a few days. Around busy festival weekends it can take a little longer, but no message is ignored.

Before you write

A few quick answers

Can you help with a booking?

We are a magazine, not a travel agent, so bookings and refunds go to the venue or provider.

How do I report an error?

Send the page address and what you think is wrong. We check it and update the article if needed.

How fast do you reply?

Usually within a few days; around big events it can take a little longer.

Help us help you

What to include in your message

The page address you are writing about
What you noticed or would like to read
How you would like us to reply